Technical portfolio / 2026

Open to opportunities

Josue Torres.

Technical support.
Infrastructure. Security.

Costa Rica English / Español UTC−06

I troubleshoot complex systems and build tools that make everyday work easier. From Tier III IoT support to running a clinic’s Linux infrastructure.

Explore my work
8+years in customer-facing roles
Tier IIIsecurity systems & IoT support
Linux / Dockerdeployed clinic applications

From a real need
to a working system.

Applications, infrastructure, and internal tools I have deployed, built, or maintained.

01 / Clinical operationsDeployed

Accounts receivable, from workflow to deployment.

A patient-account application for Armonía y Figura, with payments, receipts, and a Linux deployment I maintain.

Patient accountClinical workflow
ProceduresCharges
PaymentsDiscounts
Receipts & balance
Patient-account workflow
  • Next.js
  • Prisma
  • PostgreSQL
  • Docker
Read the case study

The problem

The clinic needed an operational system to organize patient accounts, procedures, charges, and payments. Staff also needed controlled access and receipts that reflected the clinic’s workflow.

My contribution

I deployed and maintain the Next.js, Prisma, and PostgreSQL application in Docker. My work includes database migrations, backups, container health checks, production troubleshooting, and secure access through Cloudflare Tunnel.

Requirements & implementation

The application supports multiple procedures per patient, charges, payments, fixed or percentage discounts, and receipt generation. Administrator, subadministrator, and user roles organize access to the workflow.

Engineering decisions

Docker Compose defines the application services; PostgreSQL stores the operational data; Prisma handles application data access and schema migrations. Remote Linux administration keeps maintenance possible without a desktop session on the server.

The challenge

Workflow changes extended beyond a form: multiple procedures, discount handling, validation, and receipt formatting all had to fit the same patient-account process while the deployment remained maintainable.

Result

The system is deployed for clinic operations. The work covers the application’s operating environment as well as its day-to-day maintenance, from database changes to service recovery.

02 / Inventory & access controlDeployed

Medical inventory with controlled access.

A Django and PostgreSQL application deployed on Linux, with role-based permissions and Cloudflare Zero Trust Access.

Django + PostgreSQLApplication & data
Application rolesStaff permissions
Cloudflare AccessAccess protection
Inventory application · Layers of access
  • Django
  • PostgreSQL
  • Docker Compose
  • Zero Trust
Read the case study

The problem

The clinic needed an internal inventory application available to authorized staff, together with an operating environment that could be administered remotely.

My contribution

I deployed the Django and PostgreSQL inventory application using Docker Compose, administered the Linux environment through SSH, and published access through Cloudflare Tunnel and Zero Trust Access.

Requirements & implementation

Application roles define what staff can access. Django serves the inventory application and PostgreSQL holds its data, while Docker Compose provides the service definition used for deployment.

Engineering decisions

Application permissions and the external access layer serve different purposes: roles control use inside the application, while Cloudflare Access controls entry to the protected service. Both belong in the operational design.

The challenge

The deployment had to bring the application, database, remote administration, and access controls together. Troubleshooting requires identifying which layer is responsible before changing configuration.

Result

An internal inventory application deployed with a defined container configuration, role-based access, and a protected remote entry point.

03 / Linux & service operationsDeployed

The infrastructure behind the clinic.

A headless Linux server running Docker services and PostgreSQL workloads, managed through SSH.

Cloudflare Tunnel
Linux / DockerSSH administration
Clinic applications
PostgreSQL
Internal applications · Infrastructure overview
  • Linux
  • SSH
  • Docker
  • Cloudflare
  • PostgreSQL
Read the case study

The problem

Internal clinic applications needed a server environment, remote maintenance, accessible domains, and a way to recover services after a reboot.

My contribution

I provisioned and operate the clinic’s Linux server without a graphical interface. I manage Docker services, PostgreSQL workloads, domains and subdomains, Cloudflare tunnels, remote access, and service recovery.

Requirements & implementation

The server hosts the clinic’s internal business applications. Public web delivery is a separate part of the wider Armonía y Figura digital platform, which I have also built and maintained.

Engineering decisions

I use SSH for server administration and Docker Compose to define application services. Cloudflare tunnels provide remote HTTP access. Database operations and backups are part of maintaining the application environment.

The challenge

With no desktop session on the server, diagnosis depends on the command line, service state, container health, and database availability. After a reboot, the application must be checked along with the services it depends on.

Result

An operated Linux environment supporting the clinic’s business applications, with remote administration and responsibility for deployment, maintenance, and recovery.

04 / Support workflowDeployed

A help center built from frontline experience.

An internal web tool for coordinator information and consistent Salesforce Chatter notes at LongHome.

Help CenterSupport workflow
CoordinatorsDirectory
Chatter notesConsistent formatting
Customer service · Tool capabilities
  • Web application
  • Salesforce workflow
  • Documentation
Read the case study

The problem

Customer cases involve service coordinators and production directors across several US markets. Clear handoffs require the right coordinator information and consistently structured case notes.

My contribution

While managing customer cases and installation or warranty escalations, I built and deployed an internal Help Center web tool around those operational needs.

Requirements & implementation

The tool centralizes coordinator information and automatically formats Salesforce Chatter notes. Its purpose is to support the documentation and coordination already required in the case lifecycle.

Engineering decisions

The scope follows the support workflow: make coordinator information easier to consult and make note formatting repeatable. Salesforce remains the case-management system.

The challenge

The tool needed to reflect how cases move between people and teams. Useful documentation has to make the next action understandable to the person receiving the handoff.

Result

The deployed Help Center improves documentation consistency and operational efficiency by bringing coordinator information and note formatting into one internal tool.

A technical mind.
A human approach.

My background starts with people: listening carefully, finding the source of a problem, and staying with a case until the next step is clear. I have more than eight years of customer-facing experience, including over three years in Tier III support for SimpliSafe security and IoT systems.

That same approach shapes my technical projects. I work with Linux, containers, databases, and web applications to support everyday operations. I also study Cybersecurity Engineering at Universidad Fidélitas, connecting my support experience with deeper security knowledge.

SpanishNative
EnglishProfessional working proficiency

The experience behind the work.

From security monitoring to Tier III support and infrastructure ownership.

Nov 2025 — Present

LongHome · Remote, US

Customer Service Representative · Contract

Owns customer cases and installation or warranty escalations across multiple US markets using Salesforce.

Jan 2022 — Aug 2025

Foundever · SimpliSafe

Tier III Technical Support

Supported 35–40 customers daily with quality scores consistently above 95%. Troubleshot cameras, Wi-Fi, sensors, base stations, accounts, and mobile apps.

2019 — 2021

Self-employed · Costa Rica

Independent Computer Technician

Diagnosed hardware, operating-system, connectivity, malware, and performance issues; built custom PCs and managed client delivery.

2017 — 2019

Concentrix · Cigna

Customer Support Representative

Supported US healthcare providers and policyholders while handling sensitive PHI and PII under HIPAA-regulated workflows.

2017

COTECPRO · Walmart

Security Logistics Coordinator

Monitored high-value shipments from a 24/7 control center and coordinated risk response across Central America.

Tools I put to work.

A support-first mindset backed by hands-on systems, networking, and security experience.

01

Technical Support

Tier III troubleshooting, incident triage, escalation ownership, SLA awareness, case documentation, and high-volume phone and chat support.

SalesforceWindowsmacOSRemote Support
02

Cybersecurity & IoT

Security systems, wireless cameras, sensors, Wi-Fi failures, device provisioning, secure IoT practices, traffic analysis, and system hardening.

WiresharkIoTMFAHIPAA / PII
03

Linux & Infrastructure

Headless Linux administration, Docker Compose, PostgreSQL workloads, SSH, service recovery, secure tunnels, and remote operations.

LinuxDockerPostgreSQLCloudflare
04

Web Solutions

Practical internal and customer-facing tools designed around operational needs, reliable data, access control, and maintainability.

Next.jsPrismaDjangoGit

Learn. Investigate.
Document what matters.

Academic labs complement my professional support experience. These summaries describe the scope of my practice in controlled environments.

IoT & network discoveryAcademic lab · OpenWrt / Nmap

In a virtualized OpenWrt lab, I practiced network discovery and service enumeration. The focus was connecting observed ports and services to a clear description of the system’s exposure.

Traffic analysisAcademic practice · Wireshark / CyberOps

Packet analysis is part of my security coursework. I use Wireshark to study communication between hosts and connect network observations with a troubleshooting question.

SMB enumerationEthical hacking lab · enum4linux-ng

In an ethical hacking lab, I used enum4linux-ng to enumerate SMB information, including domains, operating-system details, and shared resources, and document the findings.

Education

2024 — Present

Cybersecurity Engineering · In progress

Universidad Fidélitas · Costa Rica

Completed

University Diploma in Criminal Investigation

Colegio Universitario de Cartago

Selected training

CyberOps AssociateCisco Networking Academy · Universidad Fidélitas · 2026 Introduction to CybersecurityCisco Networking Academy · 2024 Introduction to IoT and Digital TransformationCisco Networking Academy · Universidad Fidélitas · 2026 Introduction to NetworkingSYKES Tech Academy · 2024 Linux I & Linux II · 60 hFundación Omar Dengo · 202595/100 Linux Essentials 1 & 2SYKES Tech Academy · 202497 · 95 IT EssentialsSYKES Tech Academy · 202498/100 Python I & Python IISYKES Tech Academy · 202391.9 · 90.5 Data Science Intro & ToolsSYKES Tech Academy · 202490 · 91 SQL Relational Database DesignSYKES Tech Academy · 2024 Scrum Fundamentals Certified (SFC)SCRUMstudy · 2025

Have a role in mind?

Let’s talk.

josuedtt@gmail.com

Open to technical support, infrastructure, and cybersecurity opportunities, remotely or in Costa Rica.